Condizioni per l’upgrade
1. Effettui l’upgrade a una classe di viaggio superiore
1.1 Durante il check-in online che si svolge non prima di 30 ore prima della partenza o presso uno dei chioschi in aeroporto, KLM può dare ai passeggeri l’opzione di usufruire di un upgrade a pagamento dalla classe Economy alla classe Premium Comfort oppure a una classe di viaggio superiore per parte del viaggio. Periodicamente, tale opzione è disponibile a tariffa ridotta. Inoltre, è possibile acquistare un upgrade a una classe superiore per la parte di viaggio in questione durante il check-in online, al banco del check-in in aeroporto, nelle Crown Lounge KLM dell’aeroporto di Amsterdam-Schiphol oppure presso i gate di imbarco. Se acquista un upgrade in classe Premium Comfort o Business Class dopo aver acquistato un posto in Economy Comfort o qualsiasi altro prodotto relativo al posto, l’importo che ha già pagato sarà detratto dal prezzo dell’upgrade.
1.2 Dopo aver acquistato l’upgrade in una classe superiore per parte del viaggio, gode degli stessi vantaggi di qualsiasi altro passeggero della classe Premium Comfort o Business Class per detta parte del viaggio. Per i soci Flying Blue il numero di Miglia e XP accumulati rimarrà quello riportato sul biglietto originario. Se l’upgrade viene pagato in contanti, accumulerà Miglia extra in base all’importo totale in euro speso per l’upgrade.
1.3 KLM conserva, tuttavia, il diritto di assegnare il posto in classe Premium Comfort o Business Class a un altro passeggero, qualora lo ritenga necessario sulla base di considerazioni operative o relative alla sicurezza. La decisione finale di assegnarle un posto in una classe di viaggio superiore dipende dall’agente incaricato del check-in e dal personale di bordo del volo in questione.
2. Condizioni preliminari
2.1 Se seleziona un posto a sedere vicino a un’uscita di emergenza, le disposizioni normative e regolamentari richiedono che sia in grado di prestare assistenza in caso di un’eventuale emergenza. Questo significa che deve essere sano, capace, godere della completa mobilità e non deve essere sottoposto a cure che possano influire negativamente sulla sua capacità di svolgere tali funzioni.
2.2 Inoltre, deve garantire che tutte le informazioni da lei fornite durante la richiesta di upgrade a una classe di viaggio superiore siano corrette e di non effettuare prenotazioni speculative, false o fraudolente. Effettuerà la prenotazione solo per sé o per un’altra persona a nome della quale può firmare un contratto.
3. Rimborsi
3.1 Se non riceve un posto nella classe Premium Comfort oppure in Business Class nonostante disponga di un upgrade per una classe di viaggio superiore, ha diritto al rimborso dei costi associati all’upgrade alla classe Premium Comfort o Business Class per la parte del viaggio per cui ha acquistato l’upgrade, purché:
(I) il suo volo sia stato cancellato,
(II) il tipo di velivolo sia stato modificato,
(III) perda il suo volo in coincidenza con KLM, Air France, Delta Air Lines o Kenya Airways,
(IV) abbiamo esercitato il diritto di assegnare il posto in Business Class a qualcun altro sulla base di considerazioni operative o relative alla sicurezza.
3.3 Non verrà erogato alcun rimborso in caso di mancato soddisfacimento dei criteri sopra riportati.
4. Payment
4.1. Payment for an Upgrade Option can be made in cash at any local KLM agency or at the airport.
4.2. Payment for an Upgrade Option can be made using the payment cards and iDEAL accepted on the official KLM websites, mobile application, call centres and at any local KLM agency or at the airport.
4.3. Payment for an Upgrade Option can be made using Miles, for customers with a Flying Blue card.
4.4. Payment for the Upgrade Option using Miles & Cash is reserved for customers with a Flying Blue card.
4.5. Payment for the Upgrade Option using Delta SkyMiles is reserved for SkyMiles members.
5. Change & Refund conditions
5-A Terms and Conditions of the Upgrade Option
5.1. KLM agrees to make every effort to respect the change of travel class that will take place following the purchase of the Upgrade Option and in accordance with these Conditions. The Customer is hereby informed that KLM may be forced, for operational reasons related to safety and/or security requirements, to modify the possibility of using the Upgrade Option, even after boarding. In this case, KLM shall not be held liable and the Customer who was unable to benefit from the Upgrade Option purchased in accordance with the conditions set forth herein shall be reimbursed the price of the Upgrade Option in accordance with the terms and conditions set forth in Article 5-B "Refund conditions" below.
5.2. The Upgrade Option is personal and non-transferable.
5.3. The Upgrade Option is associated with a KL flight number and must be used on the day of departure for the flight for which the customer has purchased an Upgrade Option.
5.4. The Upgrade Option purchased by a customer cannot be modified or exchanged except in the cases outlined in Article 5-B "Refund Conditions".
5.5. Customers who are members of the Flying Blue frequent flyer program earn Miles and XP on the basis of their initial booking class. Customers also earn Miles for each euro spent on the Upgrade Option on flights operated by KLM (for more information, see the Flying Blue website).
5.6. Customers who purchase the Upgrade Option may only do so on their own behalf or on behalf of a person who has duly authorized them to purchase the Upgrade Option on their behalf and for their account, hereafter referred to as the "Authorizing Passenger". In the latter case, the Authorizing Passenger is understood to have read and accepted these Terms and Conditions.
5-B Refund conditions
The Customer who has purchased the Upgrade Option will be entitled to a refund of the price of the Upgrade Option in the following circumstances:
- The flight on which the Upgrade Option was purchased is cancelled and the Customer is not able to travel.
- The Upgrade Option purchased was not awarded by KLM. In this case, the Customer will be returned to their original class and the price of the Upgrade Option will be refunded. The Customer will not be entitled to the compensation provided for in European Regulation 261/2004.
- The Customer with a Full Flex ticket cancels their flight.
- A Customer with a Full Flex ticket changes their flight, and the Upgrade is not available for the new reservation.
The Customer may request a refund of the Upgrade Price by filling out an online claim form accessible via the "Contact Us" section of our website.
6. Force majeure
KLM shall not be held liable and shall not be deemed to have breached its obligations in the event of non-provision of all or part of its services defined in the Terms and Conditions herein if such failure is due to force majeure, as defined or interpreted by the applicable country law. In this case, the Customer shall not be entitled to claim any compensation, damages, or interest for any direct or indirect damage suffered as a result of the failure to provide the services.
7. Privacy statement (KL)
8. Claims
Any claim concerning the reservation, payment and/or provision of the Last Minute Paid Upgrade Option shall be addressed to KLM via the online claim form accessible via the “Refunds for extra options” link in the “Support” section on the Website.
9. Modification of these Terms and Conditions
KLM reserves the right to modify these Terms and Conditions at any time. The purchase of the Upgrade Option shall be subject to the Terms and Conditions in force at the time of booking, unless a change to these Terms and Conditions is required by law or a governmental authority (in which case this change will also apply to all orders already placed).