Alertes de voyage et perturbations
Latest alerts and rebooking policies
Last updated on Thursday 3 April 2025, 10:00 (Amsterdam time).
KLM is experiencing an IT issue affecting flight status information. We are working hard to resolve the issue, but it is taking longer than expected. Our sincere apologies for this.
Impact details
- Travel dates affected: 14 February 2025 – 31 March 2026.
- Flights affected: All KLM-operated flights worldwide.
- Issue: Automatic seat changes for a limited number of passengers.
What this means
Some passengers may have received one or more KLM emails about a seat change or downgrade. Unfortunately, it was not possible to reassign the seat that was originally reserved.
What we are doing to help
- If your seat was changed and the originally reserved seat is still available, we will do our best to reseat you there.
- If you want an extra comfortable seat, you can reserve it at the standard fee, depending on availability.
Due to the ongoing security situation, all KLM flights to and from Tel Aviv have been cancelled until Friday 30 May 2025.
KLM will resume flights to Tel Aviv on 31 May 2025.
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
Impacted routes
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Aeroflot
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
Options en libre-service
Si votre vol est affecté par une perturbation, nous vous informerons par e-mail ou par SMS et nous vous réacheminerons automatiquement si nécessaire. Vous souhaitez modifier vos détails de voyage ou demander un remboursement ? Consultez nos options en libre-service.
Modifier votre vol
Ajustez facilement votre date de voyage, vos heures de départ ou votre destination en cas de perturbation.
Annuler votre vol
Vous souhaitez annuler votre voyage en raison de changements imprévus ? En savoir plus sur vos options.
Vérifiez vos informations de voyage
Consultez ou ajustez rapidement vos informations de voyage en vous connectant à Mon Voyage.
Demander un dédommagement
Vous avez subi une annulation, des retards ou des réacheminements ? Vous pourriez avoir droit à un dédommagement.
Demander un remboursement
Vous ne souhaitez plus prendre votre vol ? Vérifiez si vous pouvez obtenir un remboursement pour votre voyage non utilisé.
Signaler des bagages retardés
Vous ne trouvez pas votre bagage à votre arrivée ? Veuillez toujours le déclarer en ligne, dans les 48 heures suivant votre arrivée.
Assistance et droits
Perturbations à Schiphol
Vous rencontrez des perturbations en voyageant via Schiphol ? Voici à quoi vous attendre et ce que vous pouvez faire.
Perturbations dans d'autres aéroports
Vous rencontrez des perturbations en voyageant via un autre aéroport que Schiphol ? Voici ce que vous pouvez faire :
Lire vos droits
En cas d'annulations, de retards, de déclassements et de refus d'embarquement, voici vos droits.
Besoin d’aide ?
Si vous rencontrez des problèmes avec nos outils en libre-service, n'hésitez pas à nous contacter.